EdFITS stands for Education Framework for ICT Technical Support and it is based on the IT Infrastructure Library (ITIL).
ITIL is derived from the collective experiences of ICT technical support providers all over the UK. It represents their learning curve over the last 20 years and has been distilled into a set of common processes applicable to any establishment using ICT. We have applied them to schools, and EdFITS is designed to enable you to by-pass all the mistakes commonly made and implement the processes successfully from the start.
The emphasis of EdFITS is on proactive tasks as well as reactive ones. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent incidents from occurring in the first place. We see this as the ultimate goal of technical support and we aim to help you make it happen.
There are many benefits of EdFITS. Here are just a few.
This section is for the technical and non-technical alike and aims to promote a common understanding of the meaning and requirements of technical support.
Please encourage all of those involved in ICT provision to join us and help you implement best-practice technical support methods in your own school.
This material has been developed from publications produced under Becta or its predecessor organisations which was made available under the Open Government License